Managing customer relationships framework

customer relationships

Managing customer relationships begins during the preliminary project approval phase of negotiations. It is important to avoid the temptation to oversell the virtues of a project to win approval because this may create unrealistic expectations that may be too difficult, if not impossible, to achieve. At the same time, project proponents have been known to…

How to Develop Effective Business Writing Skills

writing skills

It’s a source of amazement and some amusement that many articulate people are reduced to blubbering incompetents when required to put their thoughts down in a written form. Some people are intimidated by a blank piece of paper or computer screen. Let’s examine why this feeling of panic overtakes individuals who otherwise appear to be…

How to manage your promotion. Is the Game Worth the Prize?

promotion

Being an outstanding manager and concurrently working up to the next rung on the ladder is a constant in almost every manager’s career—unless he loses interest in gaining a promotion. There is nothing wrong with not wanting to pay the price of moving to the next level. Preparing for your promotion That is healthy if…

Avoid Becoming Indispensable

indispensable

It is important not to allow yourself to become indispensable. Some managers trap themselves into this kind of situation. In their effort to ensure the quality of work, they request that all difficult questions and decisions be referred to them. It doesn’t take long for employees to figure out that anything out of the ordinary…

Improve Your Self Image: Education and Dress Code

Man in suit

In preparing yourself for promotion or just trying to improve your self image, consider expanding your knowledge of the business you’re in. It’s not enough to become expert in just your area of responsibility. You must understand more about your company’s entire operation. You can acquire this additional knowledge in several ways. For instance, you…

Decision Making Process: Objectivity and Confidence

decision making road

Through the years we have all come across managers who tell us they’re looking at a problem objectively, and then proceed to explain their attitudes or solutions in a most subjective way. When a manager starts off by claiming to be completely objective, you must wonder why she says this. When you hear such a…

The Mindset of a Manager: Self Infatuation, Weaknesses and Prejudice

Mindset

You have to put forth your best image, but don’t be so successful at it that, like the movie star, you fall for your own publicity. Be willing to admit to yourself what your shortcomings are. You’d be surprised at how many managers can’t do that. They, of course, have shortcomings. They can’t be experts…