In previous articles I have emphasized that ultimate success is not determined by weather the project was completed on time, within budget, or according to specifications, but whether the customer is satisfied with what has been accomplished. Customer satisfaction is the bottom line. Bad news travels faster and further than good news. For every happy…
Negotiating – Uncovering It’s Secrets
Effective negotiating is critical to successful collaboration. All it takes is one key problem to explode to convert a sense of “we” into “us versus them.” At the same time, negotiating is pervasive through all aspects of project management work. Successful Negotiating – Requirements Project managers must negotiate support and funding from top management. They…
Negotiation – 4 Key Points To Increase Your Effectiveness
The introduction to the art of negotiation can be found here. I encourage you to read that first to get the an introduction to the topic and then come back to this article. I have provided links between the two for easy navigation. Negotiation Framework Fisher and Ury from the Harvard Negotiation Project champion an…