Whatever your views are on lean enterprise wastes, they have come to stay and a systematic removal of these wastes has proven to benefit organizations immensely. That does not erase the ambiguity attached to the root cause of the wastes. Most of us are familiar with the eight wastes of a process which includes Transportation, Inventory, Motion, Waiting, Overproduction, Over-processing, Defects and waste of Human Talent.
Wastes are like lies, once exposed it takes another to conceal it. However, smart establishments now focus on quality from the source, by designing waste free products and services, such as Uber and Airbnb that thrives on relationships rather than inventory.
Several lean ambassadors have worked tirelessly in search of the ninth waste but their they are yet to win the majority decisively. Justin Tao, the director of TMX proposed Lack of Shared Knowledge as the ninth waste which is correct in every sense. Frank Voehl et al., carefully explained why Behavior Waste is the ninth waste and the root cause of all first eight wastes.
Behavior Waste Defined
Behavioral waste is all forms of behavior that divert energy, talent and resources away from the personal or organizational purpose. Behavior waste is also said to result from human interaction, which is present in differing degrees across our organizations but minimal within lean enterprises. Personal beliefs, low emotional intelligence, loss of motivation, unfruitful long meetings, indecision, policy over lean process, command and control environments, blame culture, cynical attitudes, negative gossips and many more are examples of Behavior waste.
Survey shows that half the time available for work is lost through Behavior waste, especially with the growing adoption of work from home culture, eliminating behavioral waste has never been more important. In terms of solution, as for any improvement project, it must be well initiated, planned, delivered and benefits must be measured. Also…
- Organizations’ ethos must be detailed into characters traits that informs company culture and climate
- Experts of emotional intelligence maintains that bad days occur as a result of bad moments managed ineffectively.
- Since approximately 50% of our awake time is spent at work, it is important for management to invest into this time to help shape our characters and belief systems.
Little wonder companies like Google, Facebook and Simply Business lead the pack in creating the best working culture and climate for optimal performance
Cost of poor quality is cancerous to your profit margin…